Ways to Keep your Massage Clients every Step of the Way

If you’re a business owner in today’s less-than-pleasant economy, it may seem that more and more of your clients are opting to cut ties with you in order to cut every ounce of fat out of their budgets. Today, most people are making their business decisions based on the almighty dollar, and there’s so much competition out there that your clients can easily find some other business to give them the product or service you provide for a lot less.

Surprise them by always going the extra mile.

People expect great service” But they don’t always expect great service when they aren’t paying top dollar for it.

Surprise your clients by always going the extra mile. Give them something to talk about. To get your clients to go wild about you, you have to give them something to talk about; something that is just a little more exciting than what your competition is doing. Give them a reason and they will keep coming back. Showing that we truly care about our relationships with them. Choose high-touch over high-tech. As things have gotten more automated and technology has taken hold, it is so much easier to choose high-tech communication over high-touch communic­ation. Be human. Dig for a way to be memorable with your clients. “So how do you dig deeper with clients?

The best way is to pay attention. Acknowledge when a client might be under special circumst­ances. If you know a client has been taking care of a sick parent or child, ask her how everyone in the family is doing. Keep in mind that even if whatever you do to dig deeper lasts just a few seconds, your client or customer will remember it for much longer.” Be like family. Why do you cheer for your favorite sports team? Maybe because you watched the games as a child with your dad or grandmother. Or maybe because attending a game with thousands of other fans is like going to one big family reunion. Think about how you can tap into these feelings to build loyalty with your clients. “You have to create a feeling with people that you are a part of their daily lives. Create an emotional connection so strong that they can’t imagine choosing any of your competitors over you. Once you inspire this feeling, you will have a customer for life. One of the keys is to create a memory or attachment point that can be experienced together in close relation­ships. For instance, make sure your clients bring their grandkids to your client appreciation event, offer a free treatment to newlyweds or offer a stuffed animal for a client who became a new parent.” Create an experience. It might sound easier said than done, but if you make clients want to be around you, they’ll keep coming back. Many businesses today risk becoming viewed as commodities in the eyes of their customers. Customers end up feeling like they can get that level of service from anyone, so, sure they may come to you sometimes, but they go to your competition just as often. You have to create an experience for your customers that they want to keep repeating. “There are a number of ways to create an experience for your clients. You can put out freshly baked cookies for them. Offer them coffee from the best place in town. Always try to take their calls or make a point to call them back within 30 minutes. Start every service by asking about their biggest concerns. Provide a postcard about your spa after each meeting and ask them to fill it out and send it to one of their friends or family members. The list could go on and on. Just find the experience-maker that works for you and that you can passionately fulfill every day for every client who walks through the door.

You can always benefit from learning new ways to get them through the door again and again. Maybe try learning new techniques and as always have fun with your massage by making it your own. There are so many apps as well that are helpful for keeping things organized. I use Style Seat & Chair Pro for example. Books are always good to have as a reference. check out where I get my material & click my link below. Don’t forget stay Renewed & Relaxed.

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How to Keep massage Clients returning! Get the Scoop!

If you’re a business owner in today’s less-than-pleasant economy, it may seem that more and more of your clients are opting to cut ties with you in order to cut every ounce of fat out of their budgets. Today, most people are making their business decisions based on the almighty dollar, and there’s so much competition out there that your clients can easily find some other business to give them the product or service you provide for a lot less.

Surprise them by always going the extra mile.

People expect great service” But they don’t always expect great service when they aren’t paying top dollar for it.

Surprise your clients by always going the extra mile. Give them something to talk about. To get your clients to go wild about you, you have to give them something to talk about; something that is just a little more exciting than what your competition is doing. Give them a reason and they will keep coming back. Showing that we truly care about our relationships with them. Choose high-touch over high-tech. As things have gotten more automated and technology has taken hold, it is so much easier to choose high-tech communication over high-touch communic­ation. Be human. Dig for a way to be memorable with your clients. “So how do you dig deeper with clients?

The best way is to pay attention. Acknowledge when a client might be under special circumst­ances. If you know a client has been taking care of a sick parent or child, ask her how everyone in the family is doing. Keep in mind that even if whatever you do to dig deeper lasts just a few seconds, your client or customer will remember it for much longer.” Be like family. Why do you cheer for your favorite sports team? Maybe because you watched the games as a child with your dad or grandmother. Or maybe because attending a game with thousands of other fans is like going to one big family reunion. Think about how you can tap into these feelings to build loyalty with your clients. “You have to create a feeling with people that you are a part of their daily lives. Create an emotional connection so strong that they can’t imagine choosing any of your competitors over you. Once you inspire this feeling, you will have a customer for life. One of the keys is to create a memory or attachment point that can be experienced together in close relation­ships. For instance, make sure your clients bring their grandkids to your client appreciation event, offer a free treatment to newlyweds or offer a stuffed animal for a client who became a new parent.” Create an experience. It might sound easier said than done, but if you make clients want to be around you, they’ll keep coming back. Many businesses today risk becoming viewed as commodities in the eyes of their customers. Customers end up feeling like they can get that level of service from anyone, so, sure they may come to you sometimes, but they go to your competition just as often. You have to create an experience for your customers that they want to keep repeating. “There are a number of ways to create an experience for your clients. You can put out freshly baked cookies for them. Offer them coffee from the best place in town. Always try to take their calls or make a point to call them back within 30 minutes. Start every service by asking about their biggest concerns. Provide a postcard about your spa after each meeting and ask them to fill it out and send it to one of their friends or family members. The list could go on and on. Just find the experience-maker that works for you and that you can passionately fulfill every day for every client who walks through the door.

You can always benefit from learning new ways to get them through the door again and again. Maybe try learning new techniques and as always have fun with your massage by making it your own. There are so many apps as well that are helpful for keeping things organized. I use Style Seat & Chair Pro for example. Books are always good to have as a reference. check out where I get my material & click my link below. Don’t forget stay Renewed & Relaxed.

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How do you control a busy mind?

Sometimes I find myself having a hard time keeping my mind on one area, I always catch myself making a list, organizing things in my head, to no avail. Well, here are some crazy but easy to use techniques to clear your mind and just tackle one thing at a time.

                       1. Create a clear window in your mind that your looking out of. You basically will block everything in your mind to just seeing a clear vision outside your window. ” Maybe you picture your daughter on a swing sitting peacefully in the breeze playing outside on her swing set.” Or perhaps maybe your window is blank… because you need complete and utter control and silence. This is the part where you control your thoughts, become your own superhero! The imagination has endless ideas.What makes sense is that, “your picturing your idea”.. and what makes you feel comfortable. Comfortable enough to take you away from the bustle of today’s technologies and noise. Feel free to grab the ear plugs.. Everyone is allowed silence and time to focus on their thoughts. Okay now that we have a nice train of thought and a beautiful picture outside your window, try step 2.

                       2. Feel the comfort when you look outside your window. “complete calmness”. please close your eyes block the noise and focus on this vision. ” The beauty of this vision makes everything else that’s so busy seem less pertinent now. As you focus on this vision, you begin to see these balloons float outside the window. The balloons contain the title of the items on your to do list. ” it may bother you some that they are trying to come into this window of yours, but take a step back open your window to see them more clearly, reach for the ones that are most important to you. 

                      3.Now that you have a bundle of balloons containing your items. Tie them to something, a chair, whatever item you see fit to hold them until you are ready to tackle them one at a time. Now.. ” The vision you had outside the window was so peaceful, you decide to take just one of the balloons out, you hold on to this one balloon until it is “popped & completed”. Less busy brain, more focus, “you know you can take on the day”. Stress usually tend to ball up on us like yarn a cat has tossed around for hours, and nobody can fix that mess. “that’s why ya get a new one, throw it away, and start over from the beginning”. Usually a fresh start is better anyways. Just remember that “You are in charge of you”. Feeling pressured by a dozen people to complete a task will cause you to feel cluttered in the mind, but with calmness and clear focus without any interruptions, you can accomplish anything you want. Keyword here is “you”, not “everyone”. You have to be one with yourself before you can be one with everyone. You must find your balance in your mind, body & spirit. This is where you begin your path being calm in knowing who you really are and what your purpose is. You may think, “I’m not really sure what my purpose is”?  That’s OKAY! “Your not alone on that subject. But here is a wise word of advice. If your stubborn and you cant follow in other’s footsteps, it’s time to follow your own. 

                      4. Remember that “Your only one person”! So be good to yourself. You are hero when you follow a dream, listen to your intuition, show others how to grow in their pursuits if you haven’t found your own. If you are wondering where to start finding out who you are because your totally still wondering, then you haven’t devoted enough time yourself, and given yourself the chance to grow because you have been trying to follow other paths. Always walk your own path even if you are afraid, because if you follow others you may get “Bored”… There’s just a time in life when you totally are tired of playing “simon says with people”. How about trading spots? “when is it your turn to play simon says? Guess what?

“This is where you say…, ‘What?

I’ll say, ” Simon Says…—–> picture a window in your mind and imagine you can open it, and be at any place in any time, now Simon says “Welcome to The Internet Window, Type a Destination & go there. If you didn’t find what you wanted to be in school growing up, it’s probably because you were either comfortable just being a kid or you just weren’t focused, and everything distracted you.  If you always get easily distracted, don’t feel overwhelmed, just take the items in your mind and place them in a box, balloon, inbox, notebook, journal, piece of paper on the fridge. “whatever works for you”. Be sure to feel “AWESOME” when it’s “ Marked out on your list!!! “         

                                               “Your Brain is an internet, it’s your window to opportunity,”

                                                          “Find yourself within it, and follow your path”. 

                      

Thanks for reading, I hope these techniques help when overloaded with the “what now?, questions”.   Keep searching because the closer you get, the more clear your mind will be. 

Yours truly,

Nancy M.<3<img src="

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